<?xml version='1.0' encoding='ISO-8859-1'?>
<metadata>
<category>
<text><![CDATA[Frontoffice]]></text>
</category>
<book>
<text><![CDATA[HFR 1 INT]]></text>
<edition>
<text><![CDATA[3e druk]]></text>
<chapter>
<text><![CDATA[1. Introduction Hospitality]]></text>
</chapter>
<chapter>
<text><![CDATA[2. Types of hotels]]></text>
</chapter>
<chapter>
<text><![CDATA[3. Organizational structures of hospitality companies]]></text>
</chapter>
<chapter>
<text><![CDATA[4. Trends & developments]]></text>
</chapter>
<chapter>
<text><![CDATA[5. Designing package deals and special offers]]></text>
</chapter>
<chapter>
<text><![CDATA[6. Price calculation]]></text>
</chapter>
<chapter>
<text><![CDATA[7. The guest journey]]></text>
</chapter>
<chapter>
<text><![CDATA[8. Distribution mix of a hotel]]></text>
</chapter>
<chapter>
<text><![CDATA[9. Promotion tools]]></text>
</chapter>
<chapter>
<text><![CDATA[10. The booking office]]></text>
</chapter>
<chapter>
<text><![CDATA[11. Safety & security]]></text>
</chapter>
<chapter>
<text><![CDATA[12. The front office]]></text>
</chapter>
<chapter>
<text><![CDATA[13. Check-in]]></text>
</chapter>
<chapter>
<text><![CDATA[14. Hospitality]]></text>
</chapter>
<chapter>
<text><![CDATA[15. Check-out]]></text>
</chapter>
<chapter>
<text><![CDATA[16. Housekeeping & maintenance]]></text>
</chapter>
<chapter>
<text><![CDATA[17. Financial reports]]></text>
</chapter>
</edition>
</book>
<subject>
<text><![CDATA[Introduction Hospitality]]></text>
</subject>
<subject>
<text><![CDATA[Types of hotels]]></text>
</subject>
<subject>
<text><![CDATA[Organizational structures of hospitality companies]]></text>
</subject>
<subject>
<text><![CDATA[Trends & developments]]></text>
</subject>
<subject>
<text><![CDATA[Designing package deals and special offers]]></text>
</subject>
<subject>
<text><![CDATA[Price calculation]]></text>
</subject>
<subject>
<text><![CDATA[The guest journey]]></text>
</subject>
<subject>
<text><![CDATA[Distribution mix of a hotel]]></text>
</subject>
<subject>
<text><![CDATA[Promotion tools]]></text>
</subject>
<subject>
<text><![CDATA[The booking office]]></text>
</subject>
<subject>
<text><![CDATA[Safety & security]]></text>
</subject>
<subject>
<text><![CDATA[The front office]]></text>
</subject>
<subject>
<text><![CDATA[Check-in]]></text>
</subject>
<subject>
<text><![CDATA[Hospitality]]></text>
</subject>
<subject>
<text><![CDATA[Check-out]]></text>
</subject>
<subject>
<text><![CDATA[Housekeeping & maintenance]]></text>
</subject>
<subject>
<text><![CDATA[Financial reports]]></text>
</subject>
<competency>
<text><![CDATA[a. Beslissen en activiteiten initiëren]]></text>
</competency>
<competency>
<text><![CDATA[b. Aansturen]]></text>
</competency>
<competency>
<text><![CDATA[c. Begeleiden]]></text>
</competency>
<competency>
<text><![CDATA[d. Aandacht en begrip tonen]]></text>
</competency>
<competency>
<text><![CDATA[e. Samenwerken en overleggen]]></text>
</competency>
<competency>
<text><![CDATA[f. Etisch en integer handelen]]></text>
</competency>
<competency>
<text><![CDATA[g. Relaties bouwen en netwerken]]></text>
</competency>
<competency>
<text><![CDATA[h. Overtuigen en beïnvloeden]]></text>
</competency>
<competency>
<text><![CDATA[i. Presenteren]]></text>
</competency>
<competency>
<text><![CDATA[j. Formuleren en rapporteren]]></text>
</competency>
<competency>
<text><![CDATA[k. Vakdeskundigheid toepassen]]></text>
</competency>
<competency>
<text><![CDATA[l. Materialen en middelen inzetten]]></text>
</competency>
<competency>
<text><![CDATA[m. Analyseren]]></text>
</competency>
<competency>
<text><![CDATA[n. Onderzoeken]]></text>
</competency>
<competency>
<text><![CDATA[o. Creëren en innoveren]]></text>
</competency>
<competency>
<text><![CDATA[p. Leren]]></text>
</competency>
<competency>
<text><![CDATA[q. Plannen en organiseren]]></text>
</competency>
<competency>
<text><![CDATA[r. Op de behoeften en verwachtingen van de klant richten]]></text>
</competency>
<competency>
<text><![CDATA[s. Kwaliteit leveren]]></text>
</competency>
<competency>
<text><![CDATA[t. Instructies en procedures opvolgen]]></text>
</competency>
<competency>
<text><![CDATA[u. Omgaan met verandering en aanpassen]]></text>
</competency>
<competency>
<text><![CDATA[v. Met druk en tegenslag omgaan]]></text>
</competency>
<competency>
<text><![CDATA[w. Gedrevenheid en ambitie tonen]]></text>
</competency>
<competency>
<text><![CDATA[x. Ondernemend en commercieel handelen]]></text>
</competency>
<competency>
<text><![CDATA[y. Bedrijfsmatig handelen]]></text>
</competency>
</metadata>
